Green Energy Solutions would like to become more competitive by providing a better service experience to prospects calling in to request an initial assessment visit.
What should a consultant recommend to the business in order to achieve such a goal?

• A. Reduce the length of the arrival window offered to the customers from 4 hours to 2 hours, taking into consideration that this change might impact the quality of optimization
• B. Increase the length of the arrival window offered to the customer from 4 hours to 8 hours, as it will ensure that the assessment visit will be completed before the arrival window ends
• C. Increase the length of the arrival window offered to the customer from 4 hours to 8 hours, which gives the customer more flexibility in preparing for the visit
• D. Reduce the length of the arrival window offered to the customers from 4 hours to 2 hours, which will also allow further flexibility when running optimization

Universal Containers would like the Service Appointment times that are displayed on the 'Dispatcher Console' to reflect the actual times a field worker starts and completes the work. That way, if they finish early, they might be able to add additional work to the new white space.
What implementation approach should the Field Service consultant recommend?

• A. Create a Field Service Mobile flow that will allow a field worker to update the 'Scheduled Start' and
  'Actual Start' fields when they change the 'Status' to 'In Progress' and updates the 'Scheduled End' and
  'Actual End' fields when they change the 'Status' to 'Completed'
• B. Tell Universal Containers that it is not a best practice to change the 'Scheduled Start' and 'Scheduled End' fields. It would be good for Universal Containers to know what the original 'Scheduled Start' and the original 'Scheduled End' values were and compare them with the 'Actual Start' and 'Actual End' fields for reporting scheduling efficacy
• C. Create two custom date/time fields to track the original scheduled times. Create a Field Service Mobile flow that will allow a field worker to update the 'Scheduled Start' and 'Actual Start' fields when they change the 'Status' to 'In Progress' and updates the 'Scheduled End' and 'Actual End' fields when they change the 'Status' to 'Completed'. Advise Universal Containers that there could be instances where the
  'Dispatcher Console' will not update right away if the field worker is offline
• D. Create a Service Appointment action for 'Check In' for the field worker to manually update the 'Status',
  'Scheduled Start' and 'Actual Start' fields. Create another Service Appointment action for 'Check Out' for the field worker to manually update the 'Status', 'Scheduled End' and 'Actual End' fields

Dispatchers want a visual representation of when Service Appointments are getting closer to their due date on the 'Dispatcher Console'.
How can this requirement be solved?

• A. Hover over the Service Appointment to see the 'Due Date' field
• B. Use 'Gantt Palette' to set these appointments in custom color based on the 'Due Date' field
• C. Create a report for those appointments and send it to the dispatcher every day
• D. Add the 'Due Date' field to the 'Service Appointment List Columns' field set in order to see it in the appointments list as column

A customer outsources some of the work to contractors. The contractors in company A need to be able to accept up to 4 hours of maintenance work per day, but their resources only work 9-10 am. They manage the scheduling and order of these jobs outside of Salesforce.
Contractor company B also must only accept 4 hours of work per day but work from 9-5 pm and manage their schedule inside Salesforce. The customer is using optimization.
Which two configurations need to be created to support the requirement?

• A. Configure a 'Scheduling Count Rule' with a 'Count Type' of 'Duration' to limit work for all resources.
  Set Operating Hours to 9-10 am for contractor group A and 9-5 pm for contractor group B
• B. Configure a 'Scheduling Count Rule' with a 'Count Type' of 'Duration' to limit work. Use 'Relevance Groups' to apply this to resources in contractor group B. Set Operating Hours to 9-5 pm for contractor group B
• C. Configure 'Capacity Based Resources' with an 'Hours per Time Period' of 4 and a 'Time Period' of 'Day' for contractor group A. Set Operating Hours to 9-10 am for contractor group A resources
• D. Configure 'Capacity Based Resources' with an 'Hours Per Time Period' of 4 and a 'Time Period' of 'Day' for contractor group A. Set Operating Hours to 9-10 am for contractor group A resources and use
  'Schedule Over Lower Priority' to allow for overbooking resources

Universal Containers has many service centers across the country in which spare parts and other inventory items are stored. Every morning, technicians are required to arrive at the service center closest to their home and pick up inventory items based on their work assignments. At the end of the day, technicians travel back to the service center to return any unused or damaged parts (travel from home to the service center and from the service center back home is at the technicians' expense).
How should the admin configure the Service Territory Member address?

• A. Use the address of the service center that the technician is assigned to
• B. Use the technician's home address
• C. Use the address of the first appointment of the day
• D. Use the customer's address